Privacy Policy

We may collect the following types of information:

Personal information

When you place an order, contact us, or sign up for updates, we may collect information such as:

• Name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely through our payment providers)

We do not store your full payment card information.

Automatically collected information

When you visit our website, we may automatically collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring website

This information helps us improve our website and customer experience.

We use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate about your purchases
• Send promotional emails (only if you opt in)
• Improve our website and products
• Detect fraud and maintain website security
• Comply with legal obligations

We use cookies and similar technologies to:

• Remember your preferences
• Keep your shopping cart active
• Measure website traffic
• Improve website performance

Most browsers allow you to disable cookies, though some features of our website may not function properly without them.

We do not sell your personal information.

We may share information with trusted third parties who help us operate our business, including:

• Payment processors
• Shipping providers
• Website hosting providers
• Analytics providers
• Email service providers

These service providers may only use your information to perform services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your information only as long as necessary to:

• Complete your orders
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access your information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing
• Request a copy of your data

To exercise these rights, please contact us using the information below.

If you subscribe to our mailing list, you may receive occasional updates about products, promotions, and news.

You can unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email.

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those third parties.

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and other applicable laws, including the right to request information about the personal information we collect and request deletion of certain information, subject to legal exceptions.

To submit a request, please contact us using the information below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Hero Ink Studio
Email: sales@theheroink.com
Website: www.theheroink.com